Can You Recover My Password?


QUESTION:

I have lost of forgotten my account password, can Monocle recover my account password?

ANSWER:

Monocle can not recover any lost or forgotten passwords. (We can only reset them.) Please see the following help topic to reset your password:

Password Reset


Account access credentials are stored as one-way encrypted hashes and therefore, we are never able to recover, un-encrypt or decipher any account passwords.